• Please do NOT call it MBB training, but “Executive Green Belt” or something smiliar.

    We run Executive Workshops/ Trainings very successfully over the last years – but always designed to the roles of the participants.

    For Executives we explain what they can do to support and drive the Programme, to understand the different roles and Six…[Read more]

  • Dear Colleagues,
    It’s not a miracle. Just apply the Six Sigma knoweldge you have as a Black Belt and you will find the best approach.
    Take a process that is relevant for your internal and external Customer. Yep, you always should know your Customers’ requirements.
    Four Selection Critieria (data is always helpful!):
    * Process Sponsor who is…[Read more]

  • Hi,
    In the “Six Sigma & Lean Deployment” I am responsbile for (currently 9 countries across Europe) we use Programme Manager software (i-nexus, i-solutions) very successfully. The tool is more than flexbile, e.g. allows multiple currencies at the same time, there are a lot things in the system we can modify ourselfes (without extra pay to…[Read more]

  • Hi Ramblinwreck,here just a few thoughts.Being not exactly a Six Sigma approach to start with solutions, these ideas might provide us with some starting points for improvement areas.
    Energy saving: Given the high energy prices there might be enough potential for a six sigma project. I know of one on the hospitality industry that discovered room…[Read more]

  • This is the wrong question!
    Every number an be right or wrong. Do not believe in percentages written down in books! Think Six Sigma!
    The better questions are – about identifying the root causes (does this sound familiar to you?!): Why do you want to educate these Belts? How many projects do you plan/ need to run (in parallel) to inprove…[Read more]

  • Hi Vinayak,
    if I understood your case correctly, i see 2 processes involvolved: email processing (correctly and timely) and logging of staffed hours (accurate). Thus I recommend using at least 2 sigma calculations, if not setting up 2 distinct six sigma projects.
    In the first case, the unit would be an email with 2 defect opportunities:…[Read more]

  • in additon to the expert knowledge of this website try google with ‘cmmi six sigma’ and you will find more than enough interesting articles e.g.

  • I concurr.
    Defects and defect opportunities have to be defined out of the customer perspective. If not, you would simply have to increase number of stations/tasks /work steps in order to bring down the DPMO. That would means that complicating the process is always an option to improve that process.

  • First round of project may be 20 percent of failure (like ‘Pareto’), after that down to 5-10 percent would be ok.
    But – not only in six sigma – you should have an operational definition for “failure” (=defect) before you ask anyone for percentages!
    Identified root causes are:
    * no proper project selection (process)* not enough benefit bec…[Read more]

  • monica,
    as you know there is no common definition of six sigma in the world. so if you understand six sigma as a project management methodology and use it for fire-fighting situations only this may be the right approach for your organisation. but in this case you will not be able to see, feel and use the real power of six sigma.
    six sigma (…[Read more]

  • Norbert replied to the topic Forecast in the forum General 16 years, 8 months ago

    Regression analysis might be a good choice for forecasting in general.
    It would help, if you were a bit more specific on what you want to achieve/to do and what methods you have considered so far.

  • Norbert replied to the topic anyone in the forum Europe 16 years, 8 months ago

    Hi Victor,
    why shouldn´t Six Sigma be applicable?
    Think about issues like delivery time, reduction of waste and broken dishes/glass, scheduling and productivity of employees…
    At the moment I cannot think of any Six Sigma tool that per definition cannot be applied at any circumstance in the catering field. However, you might experience a sh…[Read more]

  • meggie,
    please ensure that your Belts will have a well defined & selected project with them to work at when staring the training. Otherwise training will not help.
    In addition to that training without coaching (by experienced MBBs) the Belts will be 20% worth only. Results will come from coaching and project execution but not from…[Read more]

  • Do NOT go for ISO first. It’s often a waste of time and resouces. Most of the ISO maps does not help in six sigma projects beacuse the does not show the as-is process including non value-add activities.
    Go for six sigma directly!
    But ensure that process documentation and metrics will be kept in a well defined system. That will help.
    And if you…[Read more]

  • Norbert replied to the topic cycle time in the forum General 16 years, 8 months ago

    Hi Jessica,
    additionally to what have been said, I would recommend to do a fishbone diagram. You might want to brainstorm on basis of fishbone categories some potential causes of not meeting customer expectations about cycle time. The results (in a maybe consolidated form) should lead you the to the x´s you might want to investigate more in  the…[Read more]

  • Norbert replied to the topic Change Management Tools in the forum Europe 16 years, 9 months ago

    If it comes to effectiveness of Black Belts I would recomend:
    1. to look into project selection. What projects (and corresponding goals) are contributing to the strategic goals? If you want to see cost reduction…
    2. to scope projects manageable
    3. to ensure, that you have sort of potential “embassadors” of the upcoming solution on the team…[Read more]

  • Norbert replied to the topic Any good movie??? in the forum Europe 16 years, 9 months ago

    I  don´t know any film about six sigma. However, I recently read a good novel which tells the story of implementing six sigma in a company. The tiltle: “Leaning into Six Sigma”. Author: Barbara Wheat.
    I hope, that helps.

  • Yes – month-end past due dropped from 25% to 5% – still as of today. Let me have your email address and I will send you some details.

  • If the savings are certain, then you do not have to wait to validate the improvement and you can immediately close your project.
    I guess the way you report savings must be established within your organization. We always report project results on a per year basis.

  • You can perfectly budget cost savings, if you respect the general budgeting rules: the proceeds are likely to occur and they are estimated conservatively in time and value.

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