There’s heaps once you start asking.
There are lots of issues relating to time, accuracy, standardisation, efficiency etc in areas such as reconciliations, posting journals, production of finacial statments & other reports, snail mail & email, operational risk, compliance to policies, authorisation processes…..
1 book…”War & Peace” by Leo Tolstoy
A nice mix of literature, language, family, life/death, spirituality, history, philosophy, psychology, weather, warfare, strategy, tactics, and logistics.
Assuming you wanted something more 6 sigma-ish, then Id vote for Pyzdeks Handbook. (Suggest Pande’s ‘6 Sigma Way’ as pre-reading t…[Read more]