Paul Franklin

Please would someone be kind enough to email me a copy as well. I am only in the early days of looking at transactional VSMs but this would be hugely helpful.
Many thanks.
Paul.

Just to jump on the band wagon as well. I work for a bank in the uk and would also love to see this presentation. We appear to have similar problems to those described earlier so I would very much appreciate a copy.
 
Kind regards.
 
Paul Franklin – [email protected]