I agree with newbie.
However some open ended questions could be:
Exactly what is the customer looking for?
What does the customer need?
What would the customer like to have?
When does the customer want the item/service?
What is the customer willing to pay for?
These are very high level and general but I believe that is what you were asking…[Read more]
In our company, the first two responses are correct. I’m a BB and am fully dedicated for the running of our projects. I work with other plants, R&D and Marketing. I have a few more tools than our GBs but my understanding is a little deeper because I use them more often. Our GBs and YBs only work on a couple of projects a year and about 20%…[Read more]
I think that the DPMO calc would be great for your situation because you deal with such small and special orders. At the plant I work at, we produce approx 85,000 cases a day where one or two mistakes doesn’t even make a ripple. In your case of 10 items, if you have to rework 1, that’s huge! I would imagine that your profit margins would re…[Read more]