iSixSigma

Zero expectation of quality

Activity

  • I have seen the light!  Customers have no expectations for quality, therefore, we can sell them any piece of garbage we build.  Defects are okay, for customers have no expectation of defect free goods and services.  If we build it, they will come!  Business life just got so much easier.  And all this time, we thought customers were tough to deal with.