I am Arul… actually I am working on a research project to develop a prediction model for software services… as a part of that I am planning to use “Dynamic DOE” to find the significant factors… can u pls share some worked out examples or some concepts related to Dynamic DOE? Also I want to know “Taguchi Design” and Dynamic DOE…[Read more]
Read ur post regarding the use of 6’s in the BPO industry in reducing call handling time & other uses. It would be really greatful if u could shed some light into the “Use of Six Sigma in the BPO industry.
arul replied to the topic can a novice learn six sigma methodology on the fly? in the forum General 17 years, 2 months ago