Boyan Angelov


  • Boyan Angelov changed their profile picture 1 year, 3 months ago

  • Thank you for your valuable thoughts and expertise!
    It is definitely beneficial to ask someone who already got through similar scenario instead of re-inventing the wheel.

    Will keep you posted once there is development on the topic , so maybe it can summarized in to a case study later. 1 year, 3 months ago

  • Thank you for pointing out the bigger picture Mike! Actually the Project Manager in the company had started evaluating the current tasks needed to complete the development phase in order to fully evaluate the end to end time needed to be invested in order to deliver a project to a client. The Sales person is using some sort of older/own…[Read more]

  • Guys,
    There’s further development on that story.
    I am still putting my thoughts in order and I would really appreciate your professional hints.

    It looks like the biggest pain point of the team is the development phase.
    Only one product will be targeted for now. There are 4 developers working on 10 different projects related to 1 product. The…[Read more]

  • Thank you very much, guys! I think I should follow the approach suggested. First, fix the big problem to free up resources and then focus on documenting the current organization state.

    I will follow up with more details when I have them.

    Meanwhile, please do not hesitate to share additional feedback or more ideas as well.

    Wish you a great…[Read more]

  • Maybe I can use the Baldrige excellence framework?
    Does anyone have experience with it? I would be grateful for some practical high level steps to take.
    Thanks! 1 year, 3 months ago

  • Hi Experts,

    ISSUE: I was asked to help a with some process mapping and improvement efforts in a small company and I wonder where/how to start.

    The company sells tailor made software and consists of 22 people – 1 sales person, 1 Project Manager and 20 developers. Currently they do not have any processes mapped and and are working as they…[Read more]

  • Thank you @CTindill . I wachted several sessions led by Karen Martin and Metrics Based Process Mapping is one of the tools that I plan to use in improving a specific Technical escallation process. 1 year, 4 months ago

  • Hi Mukesh,

    If there isn’t someone more experienced to guide me, I would go the following way:
    1. decidediscuss the possible factors – baking temperature,temperature at which the cake is placed inside, distance from heaternumber of heaters, fan onoff, position in the baker, baking time, viscosity (as some products may fall at the bottom),
    2.[Read more]

  • Guys, I would like to thank you for the proper guidance!
    Based only on 2 hour work , we defined 3 quick wins( directly suggested by employees) and at least 30 possible causes to dig deeper.

    My next plan is to gather with the team and either group and categorize the possible causes and dig deeper(5 Why’s) or directly think for resolutions for some…[Read more]

  • Great hints. Thank you very much guys! 1 year, 10 months ago

  • …and one additional question – what will be the optimal way of trackingnoting the way they work ?
    1. Sit next to them asking to guide me through what they do and how they do it
    2. Take notes and later on my own add it in written OR do some process map based on each persons’ understanding

    How will you do it? What will be your best approach?…[Read more]

  • Hi John,

    Really appreciate the time taken to give me those valuable hints!
    I get your point and I think you are right – at the end I might get just what they think I want.
    Now I plan to stick to suggestion 3 – find top, middle and bottom performer.
    Yesterday , I had the chance to speak with a Senior member , and with just the first talk I’ve…[Read more]

  • Hi All,

    I stumbled upon this hypothesis testing guide a month ago , and since then I keep it on my desktop as reference.
    I think it may be useful to others as well.

    Kind regards,
    Boyan 1 year, 10 months ago

  • Sorry , I was dragged away while typing my post, that I forgot to ask for your help (and I cannot edit it anymore :( ).

    Could you please help by sharing any thoughtscomments regarding similar experience that you had?

    Thank you in advance!
    1 year, 10 months ago

  • Boyan Angelov changed their profile picture 1 year, 10 months ago

  • Boyan Angelov's profile was updated 1 year, 10 months ago

  • Hi All,

    I need to understand how certain people run a specific process(from their prospec) and determine the variation between them. The idea is to surveyinterview all employees( around 30) in a email response center to determine howwhy some of them are performing (better NPS) on a much better level than others.

    The high level process is: Em…[Read more]

  • Boyan Angelov's profile was updated 1 year, 12 months ago

  • Thank you both for sharing your thoughts and for the metrics that you suggested!
    I do not have much additional details that can do the split per customer/case type etc.
    I’m currently trying to gather additional details and continue the investigation further. 3 years, 4 months ago

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