You can use run chart and address the outliers first. Focus on making delivery within control limits. That will make process more capable to meet the specification.
Once you have eliminated outliers (with reference to control limits), then implement changes to improve delivery consistently within specification limits. 2 months, 1 week ago
I would start by taking a look at what are customers (internal and external) concerns.
Then operationally, how is actual performance with respect to key performance indicators’ and service level agreements.
Since you are in QC environment , consider what are common non-compliance found or common errors found. Then you can embark on Six Sigma…[Read more]