Valid point, but the same point could be made about a college
degree or an education in general for that matter. You sit in a
classroom for years discussing the theoretical and then you
graduate having never (or rarely) applied your knowledge to a real
world application. You go out into the job force, apply for a job as
an engineer…[Read more]
Engineering/Manufacturing…Great suggestion! I guess I hadn’t really thought about that angle. 10 years, 5 months ago
I’m in a similar boat. I was certified as a Green Belt several years
ago and have been using the principles on a regular basis.
However, last week I was laid off. My “dream job” is to work as a
black belt…but the lack of the certification is holding me back. I
have decided to focus on this while I am on the job hunt. I’ve look
There are alot of “best practice” examples located right on this website. Go to the isixsigma.com “home page” and scroll to the bottom of the page. There is a heading titled “six sigma directory”. In that section, there is a link called “Best Practices”. I think you may find what you are looking for in here….. Good Luck!
The M+M’s are most certainly a quality issue since the local governments are deciding the minimum standards. That is, they want to know how to define / what metrics are used to determine a “chocolate”. Anything above these percentages “meet” the minimum specifications. Anything above that must be judged according to new standards. It is the s…[Read more]
Baker replied to the topic Measuring Productivity in Healthcare Surgical Units in the forum Europe 11 years, 8 months ago
Have you defined the problem you are trying to address or at this stage are you tasked with “improving productivity”
If you have a clearly defined problem statement you can map out the current process, and by using Y=f (x) transfer function identify the critical input metrics and resultant out put metrics. this will give you the KPI’s…[Read more]
Sounds like clarification is needed on what x and y needs. If go ahead can’t be given without a sequence of calls and delays then clearly not enough information is being presented in the first contact.
I would suggest a VOC exercise to identify some CTQs, these would become minimum info for first exchanges.
Thanks for the post. I’ll try my best to answer your questions.
1) Vendor or Supplier Recovery is an extension of the Warranty business. Basically, we are looking to recoup costs from the supplier of the part being repaired / replaced by the customer. In our case, we are the administrator or middle man for the warranty between the customer an…[Read more]
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