Great question, thanks for posting.
I received my certs through my employers, and have never been asked to recertify. Only when I joined GE as a Black Belt was I required to re-certify there despite having been certified previously by BMGI through an employer…
James Considine replied to the topic Reply To: Re: Optimal Company Vehicle Turnover Time in the forum Optimal Company Vehicle Turnover Time 9 years, 10 months ago
Given the choice, go after variation first – generally your mean will shift automatically
The notion of a standard set of qualifications for BB or MBB cert is pretty hotly debated on this board for sure, and given the huge growth in the number of companies offering BB training and certification, it’s critical to think this point through. In recent experience interviewing BBs to come on board, all the certifications in the world,…[Read more]
What an ideal place to work on process improvement. In your busier gas stations, I imagine you have lots of customers coming through (i.e. opportunities), and the potential to measure all sorts of things. I’d also suggest you not limit yourself to Six Sigma thinking, but also lean.For example, I noticed recently at a grocery store I frequent that…[Read more]
Seems like any test you do is going to provide limited results, given the small sample sizes. Moreover, I would be curious to know what the sources of these datapoints are? How could similar processes yield both normal and non-normal data? Can you get any more data before trying to run analyses?
Good points all. In this case, it is not our HR department foisting this problem on me as the BB that supports that group. Rather, it is me suggesting to my GB in that group who has just been given a business plan goal to address the diversity issue that she consider using SS tools and methodologies to attack this problem. I say DFSS because I…[Read more]
Thanks for the reply.I had thought about the revenue approach, but that unfortunately wont work in my firm – we are paid on transaction volume, which is a function of our market and has nothing really to do with our staffing levels.I agree that there is also a learning curve to be dealt with (often a min 6 months or more for someone to be fully…[Read more]
The one thing I’d add to the discussion picks up on the earlier comment about the 9’s and 10’s. Harvard Business Review ran an article a couple of years back about using something called the Net Promoter score to gauge customer satisfaction.Basically, you ask customers if they would recommend your firm to others. Take the % of 9’s and 10’s,…[Read more]