Marilyn Barber


  • Marilyn Barber changed their profile picture 2 years, 4 months ago

  • First, map every point in the process that has a potential for an error or omission. Make a list. Have it laminated and posted at those point locales. I would tie quality to performance. Require each employee and manager to OWN the process and report errors. Tie performance to a positive incentive as well, for example, for an employee with no…[Read more]

  • Marilyn Barber became a registered member 2 years, 4 months ago