What is the data type here? Continous or Discreate?.. If it is a Continous then only we are supposed to calcualte the Cpk Value.. For Discrete data, Cpk value does not apply.
Now Process capability is measured against Specificatations.. If you are able deliver resutls against your specification limits then the process is considered to…[Read more]
Control limits u will not set up.. Control limit are dervied from the data..
Secondly for Stastically you should have minimum 21 data points… You can still plot control limits with 13 data points however, u still need wait till 21 data points to study the process capability. However u can study with the 13 data points on variation. I.e…[Read more]
You will be certianely benefited from the Six Sigma Certification.. If you undergo the programme, you will understnad the power of six sigma..By understnading six sigma approach, your productivity will increase… You understnad variation in product selling..not the product life cycle… what i mean is varaiation in sales, idenetify the…[Read more]
You have choosen a very intersting topic… For BPO attrition you should look at attrion in tensure in the system, previous work ex;s, infant mortality…
above this do a study on city wise attrition if the sample size is comstant in hiring cites….
On questionarire front, try to ask what is their dream job in BPO?
By this they…[Read more]
Thanks for the response. However i ahve one doubt in your Answer..
Primarly waht iam looking at is, we have internal team who are monitring Technical Calls on randomly.. Based on the Moniotring scores they Quality Analyst Rate a Call may 70% accurate or 80% accurate..Simlary on we recive Customer Satisfied response.. It could eb again 50% or…[Read more]
What is the frequency and rate of your Supplies.
Can you match frequency and rate of Supplies to your operations output. Also do you have different incoming containers and in process containers. If not I suggest to have them same(if possible).Develop a loop lot which will balance entire material flow.Keep your bottleneck m/c in…[Read more]