• Process Mapping is an enhanced depiction of a process flow. It just not only illustrates the process flow, but also details the process owners in the order of the flow. For a bit of more info, consult the book on quality (I do not remember the title) by Jeff Ryall where he has discussed “Process Mapping” topic.CordiallySundar

  • The first step towards the same would be to understand the voice of customer (decide on your customer) find out the areas which requires improvement and completely study the system to find out whether a project is there on hand.

  • Clint ,
    The saving have to be realised before budgeting in . In ideal terms the money have to be made available , rather than book it.