This is such a true example. Even though the purpose of an exercise of this nature is to determine a better way of doing things, it is so hard to get people to view things differently. But, once the “door” for […]
I like this topic in that it gives the required basic ground work that must be performed to achieve viable metrics. It can also be a good foundational presentation to project measurement importance and emphasis. […]
Tommy Douglas commented on the post, The Kano Analysis: Customer Needs Are Ever Changing 8 years ago
This is exactly what I needed to hear! Putting it to work is now my next task. Developing the right analysis and format for the sandwich shops I am studying.