Vivek Pradhan


  • Customer will only call again if the case is not closed . So you need to identify the closed and open cases.If you want to drive first time resolution in the team which is not 100% possible due to various factors, you need to understand all the cases in which first time was not possible and try to work on thoes parameters to avoid thoes reasons…[Read more]

  • Vivek Pradhan became a registered member 10 years, 7 months ago