DMAIC is pronounced: Duh-May-Ick.
What Is DMAIC?
DMAIC refers to a data-driven quality strategy for improving processes, and is an integral part of the company’s Six Sigma Quality Initiative. DMAIC is an acronym for five interconnected phases: Define, Measure, Analyze, Improve, and Control.
DMAIC Process Steps
Each step in the cyclical DMAIC Process is required to ensure the best possible results. The process steps:
Define who customers are, what their requirements are for products and services, and what their expectations are
Define project boundaries the stop and start of the process
Define the process to be improved by mapping the process flow
Measure the performance of the Core Business Process involved.
Analyze the data collected and process map to determine root causes of defects and opportunities for improvement.
Improve the target process by designing creative solutions to fix and prevent problems.
Create innovate solutions using technology and discipline
Develop and deploy implementation plan
Control the improvements to keep the process on the new course.
Prevent reverting back to the “old way”
Require the development, documentation and implementation of an ongoing monitoring plan
Institutionalize the improvements through the modification of systems and structures (staffing, training, incentives)
Excerpted From GE’s DMAIC Approach