Océ Introduces Comprehensive Performance Management Solution for Outsourced Document Services


For more information, contact:

[email protected]
1 888 Ocecontact (888-623-2668)

Océ MAX(TM) Software Enables Organizations to Better Manage People, Processes and Technologies Associated With Outsourced Mail, Print, Copy and Records Management

CHICAGO, IL — September 26, 2005 — Océ (NASDAQ: OCENY), a global leader in digital document management and delivery solutions, today announced that Océ Business Services has introduced new Océ MAX(TM) performance management software. The easy-to-use application enables organizations to more effectively and proactively manage business processes associated with document management. Océ MAX software is the industry’s first comprehensive solution for the challenges companies face in attempting to measure and monitor document processes and efficiency. It addresses the limitations of spreadsheets and other tools with different user interfaces, incompatible data standards, limited information sharing and lack of process flow, in a secure environment. The web-based reporting and analysis tool offers a best practices alternative for the increasing number of companies that are demanding more robust, integrated capabilities to manage business performance, including document processes.

“Information associated with the document lifecycle – from capture or creation through distribution, printing, storage, access, and archiving – is often unavailable because data is scattered across disparate processes and locations,” said Riley McNulty, IDC analyst and document process management expert. “Without visibility into the document process, businesses are unable to answer basic questions about performance and costs associated with this function. The Océ MAX application tackles this challenge, allowing companies to peer into the details of the document process at each location as well as generate a snapshot of key performance indicators across the entire organization.”

Océ Business Services customizes Océ MAX software to address the Key Performance Indicators (KPI) and Service Level Agreements (SLA) unique to each client and industry. Based on Six Sigma(TM) methodologies, Océ MAX implementations ensure that the crucial performance indicators for each client are systematically measured, monitored and benchmarked. Clients then can see where and how to make meaningful improvements in their document processes, often yielding significant benefits including:
* Significant cost and time savings
* Improved productivity
* Increased alignment between strategic business objectives and daily operations including mail, reprographic and records processes
* Better management of Service Level Agreements with client document process management vendors

Océ Businesses Services recently implemented the Océ MAX(TM) application for a Fortune 50 company at 38 offices in 18 states. This has enabled the client to easily monitor numerous document processes in multiple locations, save money and reduce the amount of time spent by staff on document process activities. The client has been able to identify areas for improvement as well as best practices to be shared across the entire organization. For example, because the client now has an up-to-date, aggregate view of postage balances on all postage meters across all locations, it was able to identify a quarter of a million dollars in excess postage sitting dormant on its meters. Additional savings have been realized through more efficient, accurate tracking of outbound overnight packages sent by employees. By instituting controls that limit such expenditures only to situations that require overnight delivery, the company is expecting to save more than $400,000 annually.

“Océ MAX is a unique, innovative solution that brings greater visibility, accountability and control to document process management,” said Joseph R. Marciano, President and CEO of Océ Business Services. “For over 25 years we have delivered superior levels of accountability and service. Now we have provided our clients a tool to measure us by. Only a company that consistently delivers results at such a high level would be comfortable enough to enable clients to measure its performance at such a micro level.”

About Océ Business Services

Océ Business Services is one of the world’s leading providers of document process management services. The company seamlessly integrates technology, processes and people to manage business document assets throughout their lifespan of value. Océ solutions span copy and print management; fleet management; mail distribution and fulfillment; imaging and records management; office services; business performance management; and document assessment. A workforce of more than 6,000 professionals serves its clients in North America. Océ outsourcing solutions help organizations reduce and control costs, increase productivity, manage document risk, and enhance business performance. For more information, visit www.oceusa.com/obs.

About Océ

Océ is a leading provider of digital document management technology and services. The company’s solutions are based on Océ’s advanced software applications that deliver documents and data over internal networks and the Internet to printing devices and archives — locally and around the world. Supporting the workflow solutions are Océ digital printers and scanners, considered the most reliable and productive in the world. Océ also offers a wide range of display graphics, consulting and outsourcing solutions.

Netherlands-based Océ N.V. (NASDAQ: OCENY), with a workforce of around 21,500 people and 2004 revenues of $3.3 billion, maintains research and manufacturing centers in the Netherlands, the United States, Germany, France, Belgium, the Czech Republic, and Japan. Océ’s North American headquarters is located in Chicago with major business units in Chicago; New York City; Boca Raton, FL; Salt Lake City; Coventry, RI; and Vancouver, BC. North American revenues were $1.2 billion for fiscal 2004, and employment is currently 8,100. For more information about Océ, visit www.oceusa.com . Outside the U.S., consult www.oce.com.

Océ MAX software is a trademark of Océ-Technologies, B.V. All other product and company names are trademarks or registered trademarks and are the property of their owners and are respectfully acknowledged.

For more information regarding Océ Business Services and Océ MAX contact:
[email protected]
1 888 Ocecontact (888-623-2668)

# # #

About the Author