Metrics & KPIs

Developing Key Performance Indicators

Key performance indicators (KPIs) are critical to ensuring a project team has the performance data it needs to sustain improvements. With KPIs, a team can evaluate the success of a project against its established goals. Types of Metrics There are two types of metrics to consider when selecting KPIs for a project: outcome metrics and…


Build a Visual Dashboard in 10 Steps

Three years into the Lean Six Sigma deployment at Ball Corporation (the company known for its glass canning jars), the process improvement team began a visual factory initiative. This initiative was intended to develop visual signs on plant floors that not only instruct employees about where to focus their energies, but also depict the health…


Case Study: Using Logical Thinking Process Tools

In 2010, the finance department of a Fortune 500 company established a quality audit (QA) system for the company’s operations. Toward the end of 2011, the general feeling on the floor was that the QA system was effective and the quality of work in the department was improving. The metrics, however, were not improving. A…

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Seeing Opportunity Through 3-DMAIC Glasses

Everything seems to be available in 3-D these days – movies, magazines and even television – so why not DMAIC (Define, Measure, Analyze, Improve, Control)? The idea may sound silly, but many opportunities go unnoticed because practitioners do not have the right tools in place to see them from different perspectives. The traditional DMAIC process…


How to Improve Project Cycle Time

A common metric many organizations use to assess the performance of their Lean Six Sigma program is project cycle time – the total time from the beginning to the end of a process improvement project, including total process time and all delays. If your organization’s project cycle time is running higher than your targeted rate,…


Better Project Management Through Beta Distribution

As a Six Sigma professional responsible for managing projects, have you ever been asked the following questions? When do you reasonably expect to complete your project? What’s the probability of completing the project on time or on a given date? Which activities on the critical path should you focus your attention on to meet the…