Kano Analysis: A Little Something Extra Can Have Big Results

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How often have you been truly delighted by a dining experience? Recently, a co-worker and I had the good fortune to have such an experience. We were in Arizona to deliver Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control)┬átraining, and had dinner at the Macaroni Grill #135 in Phoenix. Our waiter was attentive and the […]

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Moms Know . . . All About Clear Operational Definitions

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Six Sigma practitioners know that operational definitions are definitions to do business with. An operational definition can be defined as a clear and understandable description of what is to be observed and measured, such that different people collecting, using and interpreting data will do so consistently. An operational definition is a concept to guide what […]

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