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Kathy Parker

Kano Analysis: A Little Something Extra Can Have Big Results

How often have you been truly delighted by a dining experience? Recently, a co-worker and I had the good fortune to have such an experience. We were in Arizona to deliver Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) training, and had dinner at the Macaroni Grill #135 in Phoenix. Our waiter was attentive and the…

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Moms Know . . . All About Clear Operational Definitions

Kathy Parker

Six Sigma practitioners know that operational definitions are definitions to do business with. An operational definition can be defined as a clear and understandable description of what is to be observed and measured, such that different people collecting, using and interpreting data will do so consistently. An operational definition is a concept to guide what…

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Kathy Parker

Kano Analysis: A Little Something Extra Can Have Big Results

Moms Know . . . All About Clear Operational Definitions

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