Productivity: More than Just Speed
An insurance firm discovers through value stream mapping that it must fix its broken processes before it can increase its productivity in a sustainable way.
Amy Tan
Making Good Change Agents: Attitude, Knowledge, Skills
When a business leader realizes that his organization is in need of significant change, one of the first and most critical actions is to appoint a team to spearhead a change initiative. Typically, a Six Sigma team’s leadership consists of project sponsor, with overall responsibility, seconded by project managers who focus on specific aspects. These…