Secondary Metrics

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Secondary metrics consider the overall health of the business. They help ensure that other areas do not slip when pursuing improvement of the primary metric.

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Standard Operating Sheet (SOS)

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Standard operating sheets help keep operations running smoothly. They outline the process steps, timing, and other elements of a given operation and allow employee engagement in the process.

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Soft Savings

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Soft savings are benefits gained from Lean Six Sigma projects that cannot easily be assigned a dollar value. These include things like greater trust, reduced frustration, and increased job satisfaction.  

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Primary Metrics

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The primary metric is a numeric output used to understand your process. It makes the process objective, setting the stage for successful improvements that align with the organization’s strategic goals.

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Hard Savings

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Hard savings are benefits that have a direct impact on the organization’s bottom line. They not only improve business operations, but also reinforce the value of Six Sigma methodology.

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Defect

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Defects are products or services that fail to meet customer requirements. By understanding defects created, we can work to reduce or eliminate them and ensure customer satisfaction.

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