Dana McGovern

Standard operating sheets help keep operations running smoothly. They outline the process steps, timing, and other elements of a given operation and allow employee engagement in the process.

Soft savings are benefits gained from Lean Six Sigma projects that cannot easily be assigned a dollar value. These include things like greater trust, reduced frustration, and increased job satisfaction.  

Hard savings are benefits that have a direct impact on the organization’s bottom line. They not only improve business operations, but also reinforce the value of Six Sigma methodology.