iSixSigma

All posts by

James C. Bailey Jr.

View Profile

Enhanced VOC Data Collection Can Jump Start Projects

An enhanced voice of the customer (VOC) data collection process can improve Lean Six Sigma project execution and make the project leader’s job easier. During many Black Belt training sessions, the instructor teaches the class that it needs to develop statements on critical-to-quality elements (CTQs) that summarized the customer requirements in specific and measurable terms….

2 comments