Anomaly in Normality: The Importance of Selecting the Right Measurement Scale

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A number of improvement projects are hampered because of lack of quality data. Engineers tend to overlook the importance of validating the measurement system, and even more importantly often times don’t select the right measurement instrument. During one such project, a company team was measuring the tube width with a vernier caliper. The specification width […]

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Six Sigma in the Information Technology Services Sector

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Challenges Faced Today Offer Solutions for Tomorrow Six Sigma has come a long way from statistically oriented tools to today’s “not so data driven” tools like Lean and quality function deployment (QFD). The application of Six Sigma across different sectors has made this change from statistical tools to softer tools possible. The methodologies and framework […]

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