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Tzippy Shochat

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Tips for Getting the Most from Six Sigma Surveys

Tzippy Shochat

Surveys surround us. The questions come via the mail, face to face in shopping malls, on the telephone, and increasingly over the Internet – a multitude of surveys, but many of them fail to achieve their goals. The fault often lies with those who design and administer the surveys with good intentions, but without the…