Today’s world seems to have us all going 90 miles an hour, multitasking and stretching ourselves to the limit to get things done. Finding time for home, work, school, kids, parents, church, volunteering etc. has become one of our biggest challenges. Time has become a precious commodity for everyone. No one has it to waste and no one wants to wait. So what does all this have to do with W.O.W.? Everything.
What’s Needed – On Time – With Value . . . Save time for your customers by enabling efficient transactions and watch your WOW-O-Meter go off scale. How? Reduce the time waiting in line, reduce the time holding on the phone, reduce the time a customer has to wait for a delivery, and enable transactions when your customer has time. It’s all about the process. Cut out bottlenecks and things will keep moving. Eliminate defects and you won’t have to stop to fix them. Remove unneeded steps or hand-offs and you’ll be one step closer to ‘lean time.’ Best of all, enable efficient transactions at a time that’s convenient to your customer and increase customer delight.
So, don’t keep your customers waiting for W.O.W. Act now!