Tollgate reviews can be a real source of anxiety for belts of all colors and levels. For the Army, a tollgate is like a phase-line on the Battlefield. It allows leaders to know where you are in relation to everything else. Go pastit without permission or authority and there may be some repercussions. With projects, the same exists. A belt is attacking a leaders enemy of success.
The paradigm shift that will enable future success with LSS is in allowing belts to explore and discover what exists in the process and what could be the process. Currently, projects are threatened by scope creep but limited by the inability to follow the “inch wide, mile deep”, philosophy of analysis.
As we journey down this path of improvement, key success factor will be the opening up of data to the internal customers who are trying to make a difference for their fellow soldiers and their country.