iSixSigma

Balanced Scorecard

Definition of Balanced Scorecard:

The balanced scorecard is a strategic management system used to drive performance and accountability throughout the organization.

The scorecard balances traditional performance measures with more forward-looking indicators in four key dimensions:

  • Financial
  • Integration/operational excellence
  • Employees
  • Customers

Benefits include:

  • Alignment of individual and corporate objectives
  • Accountability throughout the organization
  • Culture driven by performance
  • Support of shareholder value creation
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