Definition of Process:

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A series of steps or actions that lead to a desired result or output.

A set of common tasks that creates a product, service, process or plan that will satisfy a customer or group of customers.

A sequential series of steps leading to a desired outcome.

Processes are largely affected by one or more of the following factors:

  1. Personnel who operate the processes
  2. Materials which are used as inputs (including information)
  3. Machines or equipment being used in the process (in process execution or monitoring/measurement)
  4. Methods (including criteria and various documentations used along the process)
  5. Work environment

Understanding how these factors interact and affect processes is a key consideration in process studes.

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