iSixSigma

Customer Requirements

Definition of Customer Requirements:

The wants or voice of customer in stated or implied terms.

Most of the times the customer is enabled to state the requirements precisely. (Like please bring me a glass of luke warm water to drink). However, the customer may not always be able to precisely state or equipped to realize the basic attributes of his requirements. It is therefore the responsibility of the supplier to reconsider the attributes of desired/ ]supplied product in terms of the implied or real requirements. For example, the hygiene of the environment in which food is cooked in a resturant.

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