Intangible Benefits

Definition of Intangible Benefits:

In contrast to tangible benefits, intangible benefits (also called soft benefits) are the gains attributable to your improvement project that are not reportable for formal accounting purposes.

These benefits are not included in the financial calculations because they are non-monetary or are subjective or difficult to measure — even though they may be very significant business impact.

For example, non-reportable benefits such as increased level in service (in ways that cannot be measured), employee satisfaction, and customer satisfaction.

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