Using SIPOC-(R) to Assess Team Culture Leads to Meaningful Dialogue About Communication
Kathryn McIverCulture is the “white whale” of leadership: in Moby Dick, Captain Ahab was obsessed with capturing the white whale, and modern leaders have a similar obsession with developing organizational culture. Lean Six Sigma organizations task themselves with fostering a culture of continuous improvement (or kaizen) that draws from customer requirements, objective data and metrics, and…