Kathryn McIver

Culture is the “white whale” of leadership: in Moby Dick, Captain Ahab was obsessed with capturing the white whale, and modern leaders have a similar obsession with developing organizational culture.  Lean Six Sigma organizations task themselves with fostering a culture of continuous improvement (or kaizen) that draws from customer requirements, objective data and metrics, and […]

Understanding process entitlement is essential to Lean Six Sigma practitioners and organization leaders because process entitlement quantifies the best case or optimum process performance without changes to the process.

Leaders, managers, and practitioners love tangible (hard and soft) benefits because they can be measured and quantified; however, intangible benefits create goodwill and buy in among employees. 

Design risk assessment is a risk assessment framework that identifies, analyzes, and documents risks during a design project. When performing a design risk assessment, the team will assess all risks associated with the project including the design process.