Helping the Help Desk Satisfy Customers More Quickly: An iSixSigma Case Study
Niraj GoyalA young, rapidly expanding financial services company located in India runs an in-house help desk for responding to customer queries via email or telephone. Help desk response time is tracked using software that calculates the time between registering and closing calls. A project was instituted to train employees in the relevant tools and techniques of…
1 comment
Nari Kannan