Tag: help desk
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Helping the Help Desk Satisfy Customers More Quickly: An iSixSigma Case Study
Published:A young, rapidly expanding financial services company located in India runs an in-house help desk for responding to customer queries via email or telephone. Help desk response time is tracked using software that calculates the time between registering and closing calls. A project was instituted to train employees in the relevant tools and techniques of […]
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Improving Help Desk Functions by Using Lean Six Sigma
Published:Help desk organizations inevitably have waste in their processes that leads to customer complaints. Overcome those obstacles through value stream analysis – an efficient, effective process to review and improve help desk functions.
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