Tag: information systems

Using resource models to balance staffing and skill sets can lead to higher service levels, lower costs and other benefits. A server migration example shows how this can work in information technology.

As an outsider to the Six Sigma world, I am immediately astounded at how quickly Six Sigma can change the culture of a company. As a technology consultant, I assist with some Six Sigma projects at a Fortune 500 company. My involvement in Six Sigma projects evolved over time as the head of Six Sigma, […]