information systems

Case Study: Applying Resource Modeling to IT Problem

Resource utilization is managed using models. These models are created based on multiple influencing variables or factors. The goal is to balance resources – including people and skill levels – to achieve higher service levels, lower costs and other benefits. Widely used across industries, resource modeling functions as an efficient decision-making tool. Some successful applications…


Six Sigma and MIS: A New Partnership

As an outsider to the Six Sigma world, I am immediately astounded at how quickly Six Sigma can change the culture of a company. As a technology consultant, I assist with some Six Sigma projects at a Fortune 500 company. My involvement in Six Sigma projects evolved over time as the head of Six Sigma,…