Bill Kastle

One of the biggest challenges for Six Sigma practitioners in financial services is developing the ability to recognize waste. Imagine an “overnight pack” entering Bank One’s wholesale lockbox process for processing remittance payments. By the time it has been through every step, up and down the elevators, back and forth between departments, it would have […]

For any major change initiative like Six Sigma to endure, it must become part of the culture of the business. Conducting interviews with the CEO and those who report directly to the CEO, as well as other key influencers is a great way to identify critical elements of success for the business as a whole […]