iSixSigma

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Sumit Kumar Jha

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ITIL and Six Sigma Make a Winning Combination for IT

The Information Technology Infrastructure Library (ITIL) and Six Sigma have both been successfully employed to improve the quality of information technology (IT) services. Often the two approaches, although distinctly different but with a common focus on customer satisfaction at their core, are used independently of each other. Fortunately many organizations are coming to realize the…

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