iSixSigma

ITIL

Career Advice for IT and Six Sigma Professionals

When facing an imminent layoff, what path should Six Sigma professionals with a technical background take to get into the information technology (IT) arena? This topic was brought up in a recent online conversation on the iSixSigma Discussion Forums. The suggestions included getting familiar with the capability maturity model (CMM), joining an IT organization, becoming…

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ITIL and Six Sigma Make a Winning Combination for IT

The Information Technology Infrastructure Library (ITIL) and Six Sigma have both been successfully employed to improve the quality of information technology (IT) services. Often the two approaches, although distinctly different but with a common focus on customer satisfaction at their core, are used independently of each other. Fortunately many organizations are coming to realize the…

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Meeting ITIL SLAs: MSA for Project Completion Time

A common service level agreement (SLA) measurement among Information Technology Infrastructure Library (ITIL) practitioners is project completion time, in one form or another. Many use a percent difference measurement between actual and forecasted, others simply subtract the actual completion time from the forecasted completion time. Whatever the final calculation, using the elapsed time between when…

Problem Management: Coordinating ITIL and Six Sigma

Information technology (IT) expenses are growing at a significantly faster rate than any other portion of most businesses, and IT has become a significant component in the cost of doing business. Increasingly, IT organizations are required to determine the cost of delivering and supporting particular services, as well as qualifying and quantifying the value that…

Leverage ITIL and Six Sigma Together to Maximize Outcome

Information technology (IT) services are highly valued in today’s enterprise particularly those aligned with business needs. As IT departments transition from technology to service based management, more organizations are following the Information Technology Infrastructure Library (ITIL) framework. ITIL is a set of best practices intended to facilitate the delivery of high quality IT services. ITIL…

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Roadmap for Integrating ITIL, CMMI and Lean Six Sigma

Several documented approaches are available for business and IT leaders to use when considering implementing the best practices of the Information Technology Infrastructure Library (ITIL), or the Software Engineering Institute’s capability maturity model integration (CMMI) or Lean Six Sigma as individual methodologies or frameworks. There also are some references that suggest how to use the…