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Recommended Y (outputs) for a service / transactional project in call centers:
Goal | Metric | Metric Type
(CustSat,Cost) |
Decrease Cost of Sales |
|
Cost |
Increase Customer Satisfaction |
|
Customer Satisfaction |
Recommended Y (outputs) for a service / transactional project in call centers:
Goal | Metric | Metric Type
(CustSat,Cost) |
Decrease Cost of Sales |
|
Cost |
Increase Customer Satisfaction |
|
Customer Satisfaction |