Category: Cause & Effect
A Six Sigma Case Study – Tutorial for IT Call Center – Part 3 of 6
Published:This combination “case study and tutorial” tracks the inception of a Six Sigma DMAIC project by an IT support business. The project is aimed at helping the company become more competitive and profitable. Each part follows the project team as it works through another stage of the DMAIC methodology. Click to read the rest of […]
Read more »A Six Sigma Case Study – Tutorial for IT Call Center – Part 4 of 6
Published:This combination “case study and tutorial” tracks the inception of a Six Sigma DMAIC project by an IT support business. The project is aimed at helping the company become more competitive and profitable. Each part follows the project team as it works through another stage of the DMAIC methodology. Click to read the rest of […]
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