Definition of Goal:
1. A goal is a targeted value by a design team while building a quality process/product. 2. A goal can also be defined as a customer voice. What the customer is asking for or specifying.
A goal is a targeted result of a process (design or currently running). In the service industry, the goal can be satisfaction of the customer. In layman’s terms, the goal has to be achieved by doing an assignment, job, errand, etc. For example, achieving complimentary satisfaction from people eating food you have cooked. That is your goal.