Definition of Hoshin Kanri:
A step-by-step strategic planning process that assesses breakthrough strategic objectives against daily management tasks and activities. It provides a visual map at all levels of the organization provides clear strategic direction.
Hoshin’s premise is that satisfying the customer and staying in business means listening to the Voice of the Customer, the environment and then and focusing on critical improvements – hoshins.
Hoshin Kanri methodology ensures that everyone in the organization knows the strategic direction for the company. Creating a working communication system means everyone is working toward a common goal!
Another key component of Hoshin is the measurement and analysis that takes place in order to know base decisions on fact and not gut feelings. Measuring the system as a whole is critical to organizational effectiveness.
The term “Hoshin Kanri” was coined by Bridgestone Tires in Japan.« Back to Dictionary Index