Definition of Reengineering:

Also called Business Process Quality Management or Process Management. The concept of defining macro and micro processes, assigning ownership, and creating responsibilities of the owners.

Reengineering is about achieving dramatic, breakthrough improvements often by the application of new technologies. It is the opposite of Kaizen (many gradual improvements) and reflected a return to Western ‘Macho’ management ideas. The approach was developed by Hammer and Champy.

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