iSixSigma

SPC, Systems Delivery are Topics of Next 'Best of the Best' Webinar

iSixSigma’s “Best of the Best” Webinar Series continues on Tuesday, June 21, when Shannon Coursey leads an hour-long session titled “Applying SPC Concepts to Better Understand Systems Delivery Performance”. The webinar will be held from 11 a.m. to 12 noon Eastern and the cost is $49 (Register Now!)

Coursey, the former director of process improvement, metrics/tools (PDMO), and process and collaboration systems at Nordstrom, will explain how that retail giant utilizes a combination of SPC concepts to indentify how projects are performing. In addition, a rich set of data is captured, which is all compiled to tell a holistic “story.” These stories are utilized to prioritize improvement efforts, identify focus areas/quick hits, improve estimates, and more.

Take-aways from this outstanding educational event include:

  • Don’t get caught up in perfect data – use what you know and what you have to point you in the right direction.
  • When getting analysis paralysis, bring yourself back to the core of what Six Sigma/Lean are about and remember to use common sense.
  • While the presentation is about systems delivery, anyone who has an interest in applying these concepts non-traditionally will relate.
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Coursey first presented this session at the 2011 Retail Forum for Process Excellence in Minneapolis and received comments such as:

  • “Very good job at simplifying a complex subject!”
  • “Great info – had examples!”
  • “Another great presentation!”
  • “Good topic, discussion and application.”

Learn SPC and systems delivery best practices by taking part in this “Best of the Best” webinar. Register Now!

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