iSixSigma’s “Best of the Best” Webinar Series continues on Tuesday, June 21, when Shannon Coursey leads an hour-long session titled “Applying SPC Concepts to Better Understand Systems Delivery Performance”. The webinar will be held from 11 a.m. to 12 noon Eastern and the cost is $49 (Register Now!)

Coursey, the former director of process improvement, metrics/tools (PDMO), and process and collaboration systems at Nordstrom, will explain how that retail giant utilizes a combination of SPC concepts to indentify how projects are performing. In addition, a rich set of data is captured, which is all compiled to tell a holistic “story.” These stories are utilized to prioritize improvement efforts, identify focus areas/quick hits, improve estimates, and more.

Take-aways from this outstanding educational event include:

  • Don’t get caught up in perfect data – use what you know and what you have to point you in the right direction.
  • When getting analysis paralysis, bring yourself back to the core of what Six Sigma/Lean are about and remember to use common sense.
  • While the presentation is about systems delivery, anyone who has an interest in applying these concepts non-traditionally will relate.

Coursey first presented this session at the 2011 Retail Forum for Process Excellence in Minneapolis and received comments such as:

  • “Very good job at simplifying a complex subject!”
  • “Great info – had examples!”
  • “Another great presentation!”
  • “Good topic, discussion and application.”

Learn SPC and systems delivery best practices by taking part in this “Best of the Best” webinar. Register Now!

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