Reducing and controlling product or process variation is fundamental to meeting customer requirements and building customer satisfaction. If we understand which input variables are key to achieving consistent output, and we prioritize and optimize these variables, then we have just defined our KPIVs. Let’s find out more.

## Overview: What is a key process input variable (KPIV)?

A key process input variable (KPIV) is a process input that provides a significant impact on the output variation of a process or a system, or on the key process output variable (KPOV) of a product. If a KPIV is held constant, it will yield a predictable and consistent output. As such, the KPIV determines the overall quality of the KPOV, or the quality of the output of either a process or a product.

In a classic Six Sigma project, we are striving to reduce process variation and remove defects, and KPIVs are part of our toolbox to achieve this. However, before we can understand and assess our KPIVs, we will have first explored our customer requirements to ensure we are controlling our process output or product attributes to match the customer needs.

To better illustrate KPIVs, let’s consider these two cases:

• A specific material hardness is a defined customer requirement and KPOV; the temperature at which the material is hardened and the time at temperature would be KPIVs.
• The minimum slip torque of an automatic transmission torque convertor is a defined customer requirement and KPOV; friction plate flatness and material coefficient of friction would be KPIVs.

Often, the most difficult challenge is determining the correct KPIVs in a product or system that will yield the most significant impact on the output variation. A One Factor At a Time (OFAT) approach may be appropriate if the number of KPIVs and KPOVs are small, but often this is not the case. For more complex interactions, we can utilize a statistical analysis approach such as Design of Experiments (DoE), which significantly reduces the time and resources required to map the relationships between KPIVs and KPOVs.

## 2 benefits and 1 drawback of KPIVs

Understanding how to influence and control product or process variation with KPIVs is fundamental to the adoption of Six Sigma principles. Let’s explore some benefits and drawbacks of utilizing KPIVs.

### 1. Fully explore the relationship between input and output process variables

Typically, products and processes have multiple input and output variables, which we can explore via input process output analysis. Once documented, the input variables can be assessed for their impact on output variation reduction and then prioritized as KPIVs.

### 2. Desensitize and control your product or process output variation

We want to focus our time and apply our resources to those input variables that desensitize and control our output variation. With our KPIVs identified, we can efficiently target the right output quality to meet our Critical to Quality (CTQ) requirements.

### 3. Analysis can be complex and time-consuming

Multiple KPIVs and KPOVs means the potential for complex relationships that can be time-consuming and resource intensive to explore. However, statistical analysis approaches such as Design of Experiments (DoE) can be helpful to reduce the resource burden.

## Why are KPIVs important to understand?

By using and understanding our KPIVs, we can optimize our products and processes, reduce rework, and build customer satisfaction. Let’s explore this further.

Customers require and expect certain features and attributes to be delivered consistently. By understanding and controlling our KPIVs, we are on the road to consistent product or process delivery and customer satisfaction.

### Control the variation in your product, process, or service

If we fully understand the relationships between KPIVs and KPOVs, we can control and optimize the variation in our products, processes, or services. Cause and effect matrices are great tools to help map these relationships.

### Optimize the value, cost, and function equation

Often, we find there are multiple KPIVs that combine to deliver the required functional output. By understanding the sensitivity of each KPIV, we can rebalance and re-optimize the value, cost, and function equation to both meet our customer requirements and our internal cost and profitability targets.

## An industry example of KPIVs

A Six Sigma Black Belt project was initiated to understand the reasons for unexpected variation in the viscosity of a gearbox oil. The end user of the oil performed product conformance testing and had rejected a number of batches due to the viscosity being too high. Viscosity was one of a number of key process output variables being checked for conformance, and historically, the process input variables had been assessed and prioritized to ensure acceptable output variation.

The Black Belt team leader conducted a fresh eyes review with the oil formulation and blending teams to ensure all process input variables had been documented. Due to the high number of input and output variables, a factorial Design of Experiments was designed to understand the complex interactions and determine KPIVs.

One of the most significant interactions found was a viscosity modifier additive, the overall oil viscosity being extremely sensitive to the amount of additive and blend time. With these two KPIVs, a further DoE experiment was conducted to refine and reduce the output variation. With the revised settings for both amount of viscosity modifier additive and blending time, the gearbox oil no longer exhibited unexpected variation in viscosity.

## 3 best practices when thinking about KPIVs

As with many process-driven activities, there are some key things for us to consider when investigating our KPIVs. Let’s look at three of these.

### 1. Understand your Critical to Quality (CTQ) characteristics

There is a logical sequence to follow that helps us evaluate and prioritize our KPIVs. Starting with CTQ, we understand what attributes are important to our customer. We then analyze our KPOVs and focus on how we can control our KPIVs to ensure consistent output and quality.

### 2. Fully evaluate the relationship of KPIV to KPOV

Most products and processes will have multiple KPIVs and KPOVs, and we need to evaluate and explore the relationship between these. Our efforts should focus on those KPIVs that efficiently reduce the variation of our KPOVs.

### 3. Use statistical analysis tools carefully

With multiple KPIVs and KPOVs, it can be complex and time-consuming to evaluate their relationships. However, we can use statistical analysis tools such as Design of Experiments (DoE) to help us reduce the time and resource burden. We need to take care with interpretation of the outputs from a DoE and fully test our hypotheses.

### What are key process input variables?

KPIVs are process inputs that have a significant impact on the variation found in a key process output variable (KPOV).

### What is meant by key process?

Key processes are those that have maximum impact on the quality or successful outcomes of a product, service, or organization.

### Is there a tool used to represent the relationship of KPIVs to KPOVs?

The cause and effect matrix can be used to prioritize KPIVs based upon the KPOVs. In addition, a Design of Experiments (DoE) approach can be used to efficiently model the underlying cause and effect relationships and reduce the analysis burden.

## Wrapping up on KPIVs

Focusing efforts on determining and understanding those key process input variables that significantly impact our output variation is an all-round winner.  We not only meet our customer requirements, but we reduce our internal cost and scrap rate, too.