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  • #38664

    Ed15
    Participant

    I am in a department that is looking into Six Sigma implementation.Β  I just completed a Green Belt Course last week and shortly after, I received the following request from my Supervisor:Β  “Look at your Six Sigma training to see if we are measuring the correct things.”Β  Keep in mind that my supervisor is also taking the Green Belt Course and there are no Black Belts in the department yet.
    Maybe I missed the point of the training, but it seems that request is not proper practice of Six Sigma.Β  We have only begun to gather data (at a high level) to determine the departmental processes (financial, personnel –Β #, usage, type, etc.).Β  We have not defined the business process, what/where the problem is, the players involved.Β  Being a newbie to Six Sigma, how do I respond to that request???

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    #116062

    Danny W
    Participant

    Your measurements should be based around your goals. Do you have goals yet for the department? Financial/Production/Service….

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    #116069

    Ed15
    Participant

    Danny W – No, the goals have not been set yet.Β  I tried to respond that attempting to find out if we are measuring the “right things” is a non-value-added activity at our current stage.Β  We need to define our problem and opportunities for improvement 1st, then target our metrics to that process.Β  We went round and round on this….

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    #116071

    Danny W
    Participant

    You’re right there. It would be non-value added at this point considering you don’t know what you’re supposed to measure not if you’re measuring it right.
    Good luck.
    Ask your boss if he’s eligible for a bonus based on X. Financial results, production or service levels …. His goals should be tied to company goals and there you will find the “important” metrics you need.

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    #116072

    Mike Carnell
    Participant

    Ed15,
    You are going to have a couple issues if you keep going the way you are going.
    First training green belts without projects will make the material more difficult to understand. People need to show up for training with projects. It helps to put the tools in context. It also prevents a Belt from going back after training when everything is fresh in their mind and screwing around with project selection. Our belts put together a plan of action on the last day of training so they have something to start on their next day at work.
    You have a couple issue with your boss. If you want to have project cycle times increase (not good – this is why people believe SS projects take so long) Β then you have belts pick projects and spend their time trying to convince the Process Owner they need to sponsor the project (I am sure you have had discussions around selling buy-in, it is non value added effort if you have a system where Process owners identify projects). It is their process they need to understand how to identify where a project is. The starting point is “why is your company doing Six Sigma?” If your leadership team didΒ SS to drive EBIT and you identify a project that has no effect on EBIT there will be a problem sooner or later. In that scenario you need to understand how your department affects EBIT (decrease cost or increase revenue) and drive into your department from the EBIT calculation. If you are capacity constrained and can sell everything – drive revenue. If you are not or you have a down market drive cost. Keep a mix in the pipeline so you can adjust to the market.
    You need to figure out how to talk to your boss. You need his support to execute a decent project. Proving him wrong isn’t a good start. Maybe he has an idea you just don’t understand yet.
    Basically – I think you are both wrong. It starts at a higher level – that is why neither of you are clear.
    Just my opinion.
    Good luck.

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    #116074

    Ed15
    Participant

    Thanks for the insight and advice; this is a whole new world for me and I’m trying to get started on the right path….

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    #116076

    Mike Carnell
    Participant

    Ed15,
    You’re in a difficult spot. Your deployment sounds like it has some design issues. You will probably be pushing a rope to get the project selection changed.
    You don’t want to be head to head with your boss. They control the resources you need for a good project.
    Good luck.

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    #116087

    Mikel
    Member

    I vote for just cutting to the chase and telling your boss that they are an idiot.

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    #119631

    Long
    Member

    Did you ever figure out your project?Β  I recently started Black Belt Training and I feel lost.Β  I am understand the basics but have no idea where to begin to apply them to my project.Β  I simply can not put the training, tools and my project in context together.Β  What sources for support have you found?Β  I am looking for some support.
    Please advise.Β  Thanks for your insight.
    Β 

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    #119638

    New VGB
    Participant

    Funny

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