iSixSigma

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Dr. Steve Pollock, ASQ Fellow

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Case Study: Optimizing Processes in Louisville, Kentucky

Problem-solving teams are equipped to help leaders break through vexing operational challenges that impair customer satisfaction. Often, there are more challenges than resources, and staying focused on the most critical problems is imperative. This case study describes how a team redirected its efforts toward strategic needs.  Original Team Purpose In Louisville, Kentucky, Greg Fischer, businessman…