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Donna Stiltner

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Leveraging Lean Six Sigma Tools for Strategic Planning

The Northern Regional Medical Command (NRMC) Office of the Chief Medical Information Officer (CMIO) is a team of high caliber military and civilian leaders tasked with deploying and supporting the use of information technology across 33 hospitals and clinics up and down the Eastern seaboard and extending as far West as the Mississippi River. This…

Case Study: Optimizing Patient Flow at Fort Drum Clinic

A project to optimize family practice patient flow at the Guthrie Ambulatory Healthcare Clinic, part of the U.S. Army Medical Activity (MEDDAC) at Fort Drum, N.Y., was initiated in November 2007. The goal: to reduce process cycle time while maintaining the same quality of care and to increase patient satisfaction from the time the patient…