The bank in the following case study had been encountering problems with new customer accounts. The account setup cycle time was quite high because the information-gathering process was ad hoc. It typically took several attempts to collect all the needed specifications from customers. This was causing customer dissatisfaction and, in some cases, defective accounts. The…
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Keya Choudhury Ganguli
An organization’s sigma level in terms of key CMMI process areas can be measured via metrics related to that process area. Organizations not using Six Sigma also can use this technique to measure their sigma level in terms of project planning process area.