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Keya Choudhury Ganguli

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Case Study: DFSS Used to Improve Account Setup Process

The bank in the following case study had been encountering problems with new customer accounts. The account setup cycle time was quite high because the information-gathering process was ad hoc. It typically took several attempts to collect all the needed specifications from customers. This was causing customer dissatisfaction and, in some cases, defective accounts. The…

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Calculating Sigma Level for Project Planning Process Area

Following the implementation of Capability Maturity Model Integration (CMMI) at Level 5 in an organization, the normal practice is to measure the metrics for each process area and report it to top management. The overall performance of the organization in terms of a specific process area is not measured in most cases. A single performance…