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Michele Hoover

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Improving Emergency Department Flow Through the RME

Sharp Chula Vista Medical Center is a 330-bed hospital with one of the busiest emergency departments in San Diego County, California, USA. In 2005, the wait time for emergency department (ED) patients had noticeably increased, driven by a growing demand for services, combined with staffing and space constraints. To identify bottlenecks, the ED manager and…

Roadblocks into Results: Lean Benefits Surgical Center

Virtua Health System has applied Six Sigma, change acceleration process and Work-out across its four-hospital system in New Jersey since 2000. Recently, as the institution was co-sponsoring and serving as a training ground for a Lean seminar, it was adding Lean to its process improvement toolkit. About Summit Surgical Center The Summit Surgical Center is…