Definition of Business Process Management System (BPMS):
A nine-step model enables companies to model, deploy and manage mission-critical business processes that span multiple enterprise applications and corporate departments. BPMS is usually used for less-mature processes to make them repeatable and reliable. The nine step approach includes:
- Create process mission
- Document process
- Document customer and process requirements
- Identify output and process measures
- Build process management system
- Establish data collection plan
- Process performance monitoring
- Develop dashboards with spec limits and targets
- Identify improvement opportunities
