A nine-step model enables companies to model, deploy and manage mission-critical business processes that span multiple enterprise applications and corporate departments. BPMS is usually used for less-mature processes to make them repeatable and reliable. The nine step approach includes:

  1. Create process mission
  2. Document process
  3. Document customer and process requirements
  4. Identify output and process measures
  5. Build process management system
  6. Establish data collection plan
  7. Process performance monitoring
  8. Develop dashboards with spec limits and targets
  9. Identify improvement opportunities
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