Cost of Non-Conformance (CONC)

Definition of Cost of Non-Conformance (CONC):

The element of the cost of quality representing the total cost to the organization of failure to achieve a good Quality product.

CONC includes both in-process costs generated by quality failures, particularly the cost of rework, and post-delivery costs including further rework, re-performance of lost work (for products used internally), possible loss of business, possible legal redress and other potential costs.

See also Cost of Poor Quality – COPQ.

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